REFUND AND FINANCIAL POLICIES

 

At Ethlete Lab Academy, we prioritize transparency and flexibility to ensure a positive experience for all our customers. Please review our refund and financial policies for merchandise, memberships, classes, and party rentals below:

 

MERCHANDISE AND REFUND POLICY

 

Eligibility for Refunds

 

• Items must be returned within 10 days of purchase in original condition—unused, unwashed, with all tags attached, and in original packaging.

• Final sale items, gift cards, and certain promotional items are not eligible for refunds or exchanges.

 

Return Process

 

• To initiate a return, contact our customer service team or visit our front reception desk with your order number and reason for return.

• Approved returns will be provided with detailed return instructions. Return shipping fees may apply unless the item is defective or the wrong product was sent.

 

Refund Process

 

• Refunds for eligible returns will be issued to the original payment method upon receipt and inspection of the item. Processing may take 7–10 business days.

• Original shipping charges are non-refundable unless due to an error on our part.

 

Exchanges

 

• Exchanges are available for eligible items and subject to stock availability. Contact customer service to request an exchange.

​

 

MEMBERSHIPS & CLASSES

 

Billing and Attendance Policies

 

• Memberships and classes are billed monthly based on the original enrollment date.

• Memberships and classes can be canceled by contacting your enrolled location at least 10 business days before the next billing cycle.

 

Freezing Memberships

 

• Memberships can be frozen for 30–60 days up to twice per year. Medical freezes can be extended as needed with a doctor’s note.

• During freezes, a $15 monthly hold fee applies unless waived for medical/military reasons. Please contact our support team for further information.

• Memberships cannot be canceled while frozen; payments must resume before cancellation.

 

Missed Classes

 

• Classes missed due to late arrival or absence cannot be refunded. However, you may bank missed classes for up to six months if you notify us before the class start time. Banked classes are valid only during active enrollment.

 

Late Policy

 

• Participants must arrive on time. Late arrivals exceeding five minutes will not be permitted to join, and no refunds will be issued for missed classes.

​

CAMPS REFUND POLICY

 

We understand plans change and have designed our refund policy for camps to balance flexibility for parents and operational costs:

 

• More than 7 Days Before Camp Start: You will receive a full credit for the amount paid, which can be applied to any future camp, class, or membership.

• Within 7 Days of Camp Start: You will receive 50% of the amount paid as a credit toward future bookings. This policy accounts for the difficulty of filling spots on short notice.

• No-Show or Same-Day Cancellation: No refunds or credits will be issued to encourage early communication if plans change.

 

PARTIES AND RENTALS REFUND POLICY

 

Deposits and Add-Ons

 

• Party and rental deposits are non-refundable. However, deposits may be applied to reschedule your event or converted to store credit for future use. Deposits will not be refunded to the original payment method.

• Add-ons, such as custom chairbacks or dessert tables, are non-refundable, even if the event is canceled.

​

Room Rental/ Party Cancellations

 

At Ethlete Lab Academy, we understand that plans can change. Our cancellation and rescheduling policy is designed to provide flexibility while ensuring fairness in securing our space. Please review the guidelines below:

​

Cancellation Policy

​

• 30+ Days Before Reservation: If you cancel at least 30 days before your scheduled rental, your security deposit will be fully refunded.

• 8 to 29 Days Before Reservation: Cancellations made within this window can utilize their security deposit as a credit towards another booking, class, Membership or merchandise.

• 7 Days- 72 hours Before Reservation: Cancellations within 7 days of the scheduled rental will result in the forfeiture of the full security deposit.

• If you cancel within 72 hours of the scheduled event or do not show up, you will forfeit your full security deposit, and the remaining balance will be charged to the card used at the time of booking.

​

Rescheduling Policy

​

• Rescheduling requests made 30+ days before the event can be accommodated at no additional charge, subject to availability.

• Rescheduling requests made within 8 to 29 days may incur a rescheduling fee of 25% of the security deposit.

• Rescheduling is not permitted within 7 days of the scheduled rental. If you need to cancel within this period, the full security deposit will be forfeited.

​

How to Request a Cancellation or Reschedule

​

All cancellation or rescheduling requests must be submitted in writing via email to play@ethletelabacademy.com.

​

Refunds (if applicable) will be processed within 7 business days.

 

Flexibility for Rescheduling

 

• We strive to accommodate scheduling changes for your convenience. Contact us as soon as possible to discuss rescheduling options.

​

 

For any further assistance or questions regarding our refund and financial policies, please reach out to our customer service team. We’re here to help!